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Level of Stress Among Call Centre Employees EssayLevel of Stress among Call Centre Employees Submission date eighth January, 2008 Submitted By Ayesha Khalid Ayesha Sarfaraz Nazool-e-Tabassum Saira Khan Mussaffa Butt Submitted to Dr. Farah Malik Associate Professor Department of Psychology Government College University Lahore Introduction Stress is used as a general label for a vast complex, interdisciplinary area of interest and study, much of which is health related.Most often tension is related to personal discomfort associated with an over demanding or di focussinging lifestyle situation (Adams Bromley, 1998) stress is a part of everyday life, we experience stress each day, although it is acknowledged that the degree of stress varies considerably depending on the complexity of the situation and availability of support. For some, the stress is manageable and work or home life is not affected. For others, however, the stress reaches a critical point where in that respect m ay be a need for medical or psychiatric assistance (Weiten, 2001).The causes of stress can include any event or feature that a person considers a panic to his or her coping strategies or resources. Researchers generally agree that a certain degree of stress is a modal(prenominal) part of a living organisms response to the inevitable changes in its sensible or social environment, and that positive, as well as negative, events can generate stress as well as negative occurrences (Frey, 2002). There can be innumerable stress pointors since different individuals react differently to the same stress conditions. primitive stress situations for an individual may prove to be mild for another, for yet another person the situations might not qualify as stressing at all. (http//www. lifepositive. com/stress. html). The fact that women report and exhibit higher level of psychological distress than men has been explained in three major ways. The methodological artifact explanation suggests that women are interact to be more expressive and therefore will admit more emotional symptoms than men in response to the standard psychological stress (Frey, 2002).The stress exposure argument suggests that women face more stressor in general or more severe, persistent stressors than men. Whereas the vulnerability argument suggest that women lack coping resources such as high self esteem, a sense of mastery or appropriate coping strategies for handling the stressors to which they are exposed. Newman (1984 c. f. Eckenrode, 1991) suggested that women over report minor symptoms that fly off the handle over all distress scores (Eller, 2000).Stress in humans in general results from interactions between persons and their environment that are perceived as anguish or exceeding their adaptive capacities and threatening their well-being. The element of perception indicates that human stress responses reflect differences in personality, as well as differences in physical strength or gen eral health (Frey, 2002). Stress is often termed as a twentieth century syndrome, born out of mans race towards modern promotion and its ensuing complexities.For that matter, causes such as a simple flight delay to managing a teenage child at home can put you infra stress. Listing the causes of stress is tricky yet replete with practical diversity (http//www. lifepositive. com/stress. html). General cause of stress include primarily, Threat a perceived threat will lead a person to opinion stressed. This can include physical threats, social threats, financial threat, and so on. Fear Fear leads to imagined outcomes, which are the literal source of stress.Uncertainty When people are not certain, they are unable to predict, and hence feel they are not in control, and hence may feel fear or feel threatened by that which is causing the uncertainty (http//www. workstress. net/causes. htm). Apart from certain general causes another reason is cognitive stochasticity it is when there is a gap between what people do and what they think, then the outcome experience is cognitive dissonance, which is felt as stress.